Received my cheque for £109.87 yesterday. It took just under 6 weeks from posting the compensation form.

Good news. After a long conversation with Thomas Cook on the phone yesterday, spelling out that the proper procedure had not been followed as the updated invoice and e-tickets were sent before the official letter, (effectively TC jumping the gun and assuming that I would accept the change), the manager of the shop called today to offer a full refund of the deposit. I wonder whether they realised that by sending the official letter advising of the change and outlining my options after they had sent the changed invoice and e-tickets, they had made a huge mistake as the had not adhered to the rules stipulated in the Package Travel Regulations.

Thanks for the advice. I am trying to get someone from Thomas Cook to discuss the issue, however it is near on impossible to get any callbacks from their representatives. The only problem with doing a chargeback is that the deposit was paid nearly 10 months ago.

Yes I have the original brochure which shows superior room as £NIL supplement and a photocopy of the new brochure showing £7 pppn. What actually started this was I received an email on Sunday with an invoice/e-tickets attached. It was only when I looked closely at the invoice/e-tickets that I noticed the change of room type. No other notices/letters had been received at that point advising of the issues.Yesterday I received the official notification from Thomas Cook advising of the issue with the swim up rooms. However the letter states that if I accept the alternative room, then I am do do nothing and a new invoice and tickets will be sent out. Unfortunately Thomas Cook had already sent new invoice/tickets out on Sunday, thus removing my right to decide if the room change is suitable. At no point during the booking did Thomas Cook advise the swim up rooms were not built.

I have booked a 2 week stay at a new Egypt hotel for August 2014. The booking was made at a Thomas Cook store in May 2013 and the brochure states that the new hotel will be open in January 2013 (which it was). The room type booked was a swim up room which attracted a £7 pppn supplement. The other room type we could have booked was a superior room (slightly larger than a standard room and has a sofa) which did not have a supplement. It was one of the stipulations that we advised Thomas cook that I booked the hotel on the understading that I paid the supplement for the swim up room (the swim up room was the important bit of the booking). However we have now been advised that the swim up rooms are not built and therefore our booking has been changed to a superior room. Unfortunately the latest brochure now states that the superior rooms incur a £7 pppn supplement whereas the original brochure did not. Thomas Cook have so far, refused to remove room supplement for the swim up saying that the new room type is the same price as the original booking. Thomas Cook has advised that they do not see this as a major change, however I beg to differ as the swim up room was stipulated as a "must" when booking and I do not believe the room type offered is not comparable to what was agreed in the contract (swim up room would have had it's own personal pool and can be accessed from the room terrace whilst the superior room does not have that facility). Would anyone be able to advise on my perdicament?

Unfortunately ACS Law and others do have to permission from the client to pursue alleged copyright downloaders/uploaders so therefore they have a legitimate claim. Sending letters demanding payment is not illegal in the UK and this is why the speculative invoicing industry has sprung up in recent years.

Just a quick note for those whom still have outstanding letters to reply to. There has been a test case where the duty of care was tested in a court of law and found that one person can not be held responsible for the actions or losses by third parties. The case was Smith v Littlewoods Organisation Ltd in 1987. The judge residing on that case said "The law does not recognise a general duty of care to prevent others from suffering loss or damage caused by the deliberate wrongdoing of third parties. A closer relationship between claimant and the wrongdoer is required to establish such a duty" Therefore the account holder can not be held responsible for any wrongdoings, damage or loss caused by third parties in civil law.

Does anyone know how the court case went?

I don't know whether some on here are going to sit in the public gallery.

Maybe Cheif Master Winegarten will put a stop to the automated requests by these companies. Watch the pack of cards fall.

There's actually more microwaves leaking from your domestic microwave oven compared to the actual power that the satellite dish would receive.

Yep I've done 6 surveys in the last 3 weeks (although 4 of them had already the amount of participants required and therefore just got 50 points), which has pushed my points over the 2000 mark for the 3rd time. I do find that once you have accured the qualifying points, they convert them to airmiles very quickly.

I threatend them with Breach of Contract and the Unfair Terms Act. My argument with them was even though they breached their own T&C regarding the none-payment of commission, I couldn't impose a "late-payment" fee of my own, whereas Kays could. This situation is in breach of the Unfair Terms Act. It took about 10 phone calls, 20-odd emails and 6 different people before someone with an once of brain worked out that I could take them to court over the Unfair Terms. Pam Read is very good. She is from the CEO's office, in Skyways House, Speke, Liverpool. Their contact number is: 0844 292 1000. It was Ms Read who managed to sort out my complaint.

This is very weird. Last night I received a e-rewards survey, the first for 3 months.

We need to find out whether ACS Law have used individual IP addresses in their court orders, or have they used blocks/range of IP addresses. It maybe that they have seen an IP address using p2p, but then used whois utilities to target the whole range of IP addresses in that subnet.

I managed to get all of my late-payment fees refunded (all of £48) as well as the rest of my balance (about £80) from Kays. This was due to their sheer incompetence in granting the commission. When they reorganised, they changed the T&C so that it makes it harder to earn commission. These changes are: - raised the min payment to £20 before commission is paid - no commission is paid on SALE items - no commission is paid on discounted items - everytime your account goes into arreats, you have to complete a form to allow future commission payments. In my case, they received two copies of the form, but failed to pay commission on 3 occasions. Letters sent to Kays for the late-payment fees were rejected on the same T&C grounds. Therefore I used the same T&C to argue that they had broken their own contract with me by not paying the commission that I was entitled to, and would be pursuing it as a breach of contract. I would suggest anyone who has an issue with Kays, is to check whether they have paid the correct commission.

I signed up for e-rewards as well, and have also noticed the lack of surveys recently. I have managed to cash in 100 airmiles (2 lots of 2000 points), but I've not had an email from them for over 3 months.

I personally believe that ACS:Law is in fact Davenport Lyons, but trying to pass themselves off as ACS Law (the one registered with the Law Society). This could be the reason as to all the strange changes in domain name, domain registration details etc. When I called the number yesterday, the receptionist advised that there were several solicitors in the building available to take my call, but the Law Society only lists 2 solicitors in that practice.

I'm sure that the persons behind ACS Law do not want people to know they are linked to Davenport Lyons. All this does look at little fishy

Called their reception also and advised the lady that the letter is now in the hands of the Police and that a copy has been faxed to the OFT. Also advised her that obtaining monies by deception is an illegal act and unfortunately it will be ACS Law that will take the rap for that, not the client.

Did they address the letter to you personally or was it to "The Occupier"? Also on Letter 6, they mention the ISP as NTL Internet. I believe that NTL Internet does not exist as an entity (however I may be wrong) and therefore can not be named as your ISP.

The internet can be a useful tool. If acs-law.org.uk really is Andrew Crossley (aka ACS Law of London), then he must be rolling in money, as a search on google has place of work as Monaco/Monte Carlo. It even shows his work mobile number!!!

1. Posties know what the job entails when they apply for the job. They know that they will have to be out in all weather, be it snow, rain, hail or sunshine. If they don't like the working conditions, then there's other people who would like a job. Get on with the job in hand!! 2. It is irrespective if 9 times of of 10 the person is out and the postie has to take it back to the depot. Again it is their job to take back undelivered letters/parcels. Royal Mail policy is that all undelivered "signed for" post has to have an "Unfortunately you were not in when we called" card posted through. Deviation from this policy could result in disapliniary action. 3. Forging a signature on a delivery could be construded as attempted fraud and is not accepted in Royal Mail. It could also warrant a police matter.

Did you record the meter reading when you moved into the flat? If so, then you can work out the total amount of units used since living there. Give this figure to npower and advise them that you will only pay for what you personally have used. They can not try to recover a previous tennants bill from you.

Please document any scratches, broken items, etc and take photographs. Let the company pick up the item (signed for on collection and delivery) and wait for the refund. Then, and only then, request the refund of the original delivery charge by way of a letter sent by Recorded Delivery. Include copies of all documentation, photos, as well as a printed copy of their definitions of "As New", "New", "Used" etc. It may take a while (and several letters), but you will get there in the end.