I hired a car from AVIS on the 21/09/06 and forgot to pay the congestion charge fee. I have yesterday, received the £50 fine notice which was issued on the 25/09/06, together with a letter from AVIS informing me they have debited this from my CC plus £17.63 'admin fee'.
I personally think the admin fee is excessive and have called AVIS to tell them so. Does anyone else think this is excessive? I admit I had to pay the Congestion Charge, but am peeved that A- I never had the opportunity to pay the fine myself and B - Avis have charged me nearly £18 for admin.
I have spoken to their customer services and they are unwilling to budge on the this. Is this another company profiteering from admin fees?
Any advice, comments much appreciated