Ok, i have sent my first letter and got the normal sorry we can't refund you, our terms and conditions are perfectly clear etc.
Sent second letter still no joy same things again.
So i am now starting the bank claim against them.
I am owed £1141, i have added 8% interest and brings the total to £1222.40.
I already had all my statements, but have sent the £10 and the DPA Letter off aswell. I am going to start my claim today.