Hi,
I've spent several hours reading posts to get my head around what actions I need to take, but I confess I'm getting a bit confused, so would much appreciate some advice from some of you seasoned members.
Basically what's happened is that, out of the blue on Friday, I got a very unpleasant phone call from a woman at a DCA by the name of Calder Financial, She informed me that, I had failed to respond to a demand for increased payments to a debt I have with Barclaycard, or to a Default Notice they had supposedly issued. The call was typical of others I have now read about on the forums and it ended with me telling her not to phone me again and to put anything she had to say in writing.
I have been maintaining payments to Barclaycard for about 9 years on a no-interest basis after getting into financial difficulties due to being a single parent and health problems. I didn't receive any demand from Barclaycard to increase payments or the Default Notice I was accused of ignoring and I have been making payments as normal.
The day after the abusive phone call I did get a letter from Barclaycard headed "FORMAL DEMAND" and ordering me to contact Calder Financial to pay the balance outstanding of £745.78 in full.
Today I have also had a missed call from yet another DCA (RMA) and don't know why.
As far as I can see, my first course of action is to request a copy of the CCA, but I'm not sure who to request it from and what to do next. Also I would very much like to know if Barclaycard are within their rights to ignore my request for a statement of what I have paid in the last 9years, as since interest payments were suspended I haven't received a single one. I wrote to them requesting a full statement some months ago but was completely ignored.
I live on income support and disability benefits so can't pay Barclaycard in full as demanded and to be honest I'm feeling really worried about all this., so would really grateful for any suggestions.
Thanks, Patma