Hi
i work for well known leading company who provide paid television services, last week myself and 3 other people was pulled in to speak to management about a sale we made via our work ipad if you could class this as a sale as it was a free item to the customer who was part of the VIP package so they was entitled to this extra, somebody in my team questioned a colleague of mine asking how have you made that sale when the job is for tommorow then a manager has seen this comment and brought my collegue in for questioning telling him its gross misconduct to access a customers account without being on site with the customer even though the sale was a freebie and the customer has not phoned up to make a complaint.
The manager told my collegue who ever else has done the same thing will also be out the door so the manager has found out myself and 3 others have done the freebie sale via the ipad without being onsite with the customers even though nobody has phoned up to complain.
Myself has done this on two occasions
Person A has done it 3 times
Person B has done it 3 times
Person C has done it 2 times
We have all been told this is gross misconduct and legal hr has been involved in it, we went for our meetings with seperate managers in the area they asked why we did it, how many times we did it and what process must we take to ID a customer.
We get told if we dont upsell to customers and hit our 10 percent target we will be put on plans and if we still dont perform will be put through the conduct policy which i feel is unfair, We are under so much pressure to upsell to customers and this is why we have commited the above offences to keep off performance plans but they are not interested and dont listen. i am stressed, fed up and worrying i will lose my job in the next two weeks, i am drinking more alcohol than normal and not sleeping very well lately and my moods are not the best.
None of us has been suspended, they say its gross misconduct but i was told if its that bad surely we should of been suspended why they investigate im not happy about working why being investigated as it puts a downer on my day and makes me forget things or become irritated very easily.
Thanks for reading