I will get it done today for the delay reston PAP letter .pdf

Yes, I see that there are substantial discrepancies. I thought maybe that it was a handmade rug because one image shows that there are apparent flaws in the rug and the second photo – the one which presumably is the advertised photo shows that the rug is perfect. On the basis of what I see in the photos, the issue is far more than a question of the colour. It is a question of substantial imperfections in the rug. Frankly I thought that it was a handmade rug because with handmade nomadic rugs where the looms are packed up and then moved to the next grazing ground and then reassembled, they are never reassembled completely perfectly so that alignments in the weave and so forth can often be upset. Also if the weaver runs out of dye and then has to get more die or mix up more dye, the colours may not accurately match the ones that have been you so far. These idiosyncrasies actually add charm and value to the rug. However, the flaws which appear in the photograph of the rug which you have been sent are really very serious. I think you are quite justified in claiming that the rug you received does not match the description of the one you bought. In fact if it is a machinemade rug then presumably identical rugs are made very easily and it seems to me that you have probably been supplied with the rug which is not the one you contracted for. With handmade rugs this would not be possible because each one is unique The problem is how to approach the seller. If you simply say that you refuse to send the rug back until they guarantee your costs then I can promise you that you will end up with the rug on your hands and you won't make any headway. I think the thing to do is to get rid of the rug as quickly as possible so that you minimise your losses. This means that you have to bite the bullet on the expenses of sending it back at the moment. Write to them immediately and tell them you are rejecting the rug and you want their instructions to return. Make sure that they have this letter in email form and also recorded delivery so there is no doubt. Once you have returned the rug then you can set about recovering your costs – although I'm afraid that you may feel at the end that it's not worthwhile. However, if you wanted to bring a small claim on this then I would say that your chances of winning are much better than 95% and also they will probably put their hands up. Companies like this often get very worried about the reputation and so in addition to naming and shaming them on this forum I would suggest that you go around the Internet and giving them reviews on various other websites. Let them know that this is what you are doing and you will probably find there will be more compliant. However, only do this once you have returned the rug to them and you have received at least your purchase price. In the end you are entitled to be put back into the position that you would have been had the contract not been carried out and this means that you are entitled to all of your expenses including delivery to you and the cost of returning. However this will be a separate fight. For the moment, get rid of the rug. It really doesn't look very nice at all. Are you in London?