Evri haven't delivered valuable parcel due to 'bad weather'. How to proceed?
Hi,
I returned £500s worth of clothes via Evri tracked just under 2 weeks ago.
The day after posting I received a shipping update stating the package has not been delivered due to 'bad weather' in the area... It's been over 10 working days now and no updates. I expect it's been lost.
The chat bot is useless. The support email is no longer in use. And the automated phone system repeatedly tells me there are too many people in the queue and I get hung up on.
As much as I prefer to be the one who lays down the timescales and to keep control of the complaints process, I think given the fact that they are all in such disarray and that we are so close to Christmas, it is probably worth waiting until the New Year.
I have in mind particularly that if you incur costs issuing the claim and then suddenly in the New Year your items turn up, then you will be left having to continue the action to recover your costs and nothing else.
Of course you woul
