Showing results for tags 'clearance fee'.
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Hi all, really in need of a bit of advice. I ordered a fancy dress costume from the US towards the end of May paying c£25 for item and same again for delivery via USPS express mail. Despite entering the UK within 2 days it was not delivered 6 days later and is now past the date I needed it by. I have received a letter from Parcelforce saying I need to re-fund them £7 for import VAT and £13.50 for 'customs clearance fee' that obviously I never authorised. The letter said they will return it to the seller after 20 days if I don't pay. My question really is what would happen if I didn't pay and it was sent back, seeing as I no longer want the item? Would Parcelforce demand I pay the fee anyway? Would they charge me for postage back to US? Would they charge the seller?
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