Hi, I recently ordered some online contact lenses from a company based in Swansea. I ordered 2 boxes but they only had 1 box in stock so they sent me them out and the others would be with me in a few days. I tried the lenses and it was pouring sand in my eyes. I contacted the company and they asked me to return them in the post and gave me their returns address. They refunded me half of my money for the box I hadn't recieved and the other half of the refund would be with me when they recieved the returned lenses. I popped down to the Post Office in Whitehaven and asked for 1st class recorded signed for. The girl on the till printed out the label and charged me about £1.85 (or there abouts). I had a tracking number and tracked it a few days after the postage. The Post Office website told me it was still at Whitehaven and it stayed with this statement for around 3 weeks. I then decided it must be lost so I filled in the compensation forms from the Royal Mail website and sent them off. A few days later I got a letter saying that they were sorry and that they would look into it and get back soon. A few days a go I got a letter from them saying that they would not be paying me any compensation as the address I gave them at the time of posting did not exist! The compensation isn't megabucks (£17 odd and the postage on top) but how can they just refuse me compensation after they checked the address at the time of posting and took my payment? Any help would greatly be appreciated Kind Regards, Sploits