I went to Primark on Oxford on Sunday 27th March and purchased clothing to the value of £75.00. I was served by a sales asst around 5.55pm. The store was very busy and approaching closing time. The receipt blew out of my bag as I left the store and I was unable to capture it. I called the store first thing on Monday 28th March to advise them that I had lost the receipt and need to exchange and refund some of the goods. I advised them that I could print of my bank statement and bring it to the store to show proof of purchase. The supervisor1 advised that this was not necessary and that she could print off the receipt if I knew where I was served. I was taken to the sale point and they then searched for the receipt. Supervisor2 took my card details and found my sale. Supervisor 2 allocated the receipt and said that the cash office would print it off as proof. Two and a half hours later, I was still in store waiting for supervisor2 who was obtaining my receipt / return. The customer service was absolutely sub standard and both supervisors showed no acknowledgement, regard or concern for my time or that I was still stood waiting for a response after 2.5 hours. I become very annoyed and handed back the skirt that I had picked up and left requesting the complaints number. Some of the staff and customer service managers at Oxford Street are incredibly poor and having listened to so many people complaining all morning, I say go with full determination and know your rights. I have since called the store and was fobbed off by their manager who seemed more interested in getting me off the phone. I wasted a morning in their store and left with nothing but frustration. Can I get a refund??