I've been browsing through the forums to see how I go about getting some sort of refund/replacement for my faulty fridge freezer and wondered if someone would kindly help me out?
I bought the Beko CDA 543F fridge freezer in July 2008 and have had no problems with it until now. However, the last couple of weeks I noticed that the food in the freezer was not frozen properly and that the milk was going off a lot more quickly than usual. I called comet, who sent out a technician for a fee of £69, saying that I would be refunded if he deemed the appliance to be faulty.
Well, sure enough it's faulty alright! Apparently the gas has leaked out (through no fault of mine he said) and it would not be worth my while to get it repaired as the same thing would only happen again. I'm going to phone Comet back in a sec to ask for the £69 to be refunded, but wanted to know how to claim under SOGA?
Help!
Also - should I hold off buying a new one until I've contacted them? Don't know if I can survive that long without a fridge!
Thanks guys