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Showing results for tags 'accused'.
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Hello, I paid for VIP membership of a game (supporting the developer in an otherwise free-to-play game) that I enjoyed, approx 8 weeks ago. Approx 4 weeks ago my account was banned, I enquired as to why and was told that my account was banned/suspended as I had broken the EULA via cheat/hack/mod/alteration of experience. I did not do this. Full stop. I've challenged their finding, they reported that they looked into it again, came to the same conclusion and closed the case again. Then I requested they tell me more information and asked they save all info relating to my case, my time of violation and play-length/time on the day in question; then I requested more information again, then asked for an explanation again, prompted a response and so on. I've not received a reply since they said they looked into the matter again and closed it with the same conclusion. I've posted about 10 messages in the "support" thread regarding the issue and sent 2-4 direct emails regarding the issue - all with references and so on. I believe the Ombudsman can't help in this case, so who can? They won't respond, I've asked for any type of response several times to no avail. (Company in question is US-based Hi-Rez Studios)
