Showing results for tags 'substitution'.
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In their current catalogue, Argos advertised a Bosch Cordless Garden Trimmer in a featured spread at £24.99. I reserved the product by telephone to collect from my local branch. I went to the branch, quoted my reservation number, paid for the product, collected the boxed product and left the store. On my way back to my car, I noticed the word "corded", rather than " cordless". Believing that the wrong product had been selected from the warehouse, I returned to the store. I was told that there had been a pricing error in the catalogue, and that the product I had expected should be £99.99. The product I was sold had been allocated the same catalogue number, and I was told that I should have been made aware of the substitution at the till. I was not, and not when making my resignation. They told me that they could only offer a refund, which I was obliged to accept, as the substituted product in no way matched what I was expecting. Reluctantly, I had my money back and wrote to Argos Customer Service, who merely apologised. Do I have any further rights in this matter?
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