Apologies for the spacing; this is due to not being able to "attach" this file as normal Terry Moran Chief Operating Officer Department for Work and Pensions Caxton House Tothill Street London SW1H 9NA Dear Sir This department is impossible to deal with. More doublestandards. Today, 17th October, I was due to be paid my ESAas usual. This was not received. I telephoned the 0845 number (for which I get charged) andspoke to “Mark” of team 36 Manchester. After the usual security checks “Mark” informed me that thereason for non-payment was that my sick note had expired the day before! Ireceived a letter from DWP last week telling me this was about to happen. Itelephoned my Doctor’s asking for another sick note but I was informed that theDoctor needed to see me first. As my sick note only ran out on 16th October 2012;I could not see my doctor beforehand (because, as you well know, this isillegal to issue a sick note befor the date due!) and was advised to ring first thing 16th October for anappointment. Because the NHS is as overstretched and badly run as the DWP,there were no further appointments available for this week! I was told to callon 17th October at 2pm to get an appointment for next week! Thisalone is ridiculous! However, let’s assume I did get my sick note on 16thOctober; how do I get it to the BDC at Birkenhead before Wednesday and get paidon my usual day? Impossible as you probably know because it takes three workingdays to be paid. This means payment should have been sent Friday 12thOctober to arrive in my bank for my normal pay-day. The last time the BDC made a “cock-up” of my claim I was toldthat I would always be paidup to the next “pay day” if my sick note ran out in between. This point I madeto “Mark”. He argued that this was incorrect; a fact I tried to correct him on,but he refused to listen. His onlyline of help was to offer the number for crisis loans even though I did notneed this. There was no offer of a telephone consultation or ring back….nothing. I rang crisis loans at 9:10 am who took over 15 minutes to gothrough security checks (slow system) before asking why I needed a crisis loan.I explained as above and told him what “Mark” said. He told me he needed toring BDC and find out some information before continuing. After a further five minutes the operator came back to askwhat had happened during my call to “Mark” again; once again I explainedexactly what had happened. He then asked if I had been offered an emergencypayment, I said no. He then asked if I had been offered a call back, I said no. He then informed me that I should have been told to expect acall back within 3 hours (approx. 12:30pm). I bet this doesn’t happen. 14:08 on 17th October; I have had to recall BDCbecause of no call! I was informed by Jasmine at Newcastle contact centre thatthe hours for calls are 08:00 to 04:30! Erm….who doesn’t know their job therethen? I was also informed that my call-back had not been logged onto thesystem!!! This makes me out to be a liar!!! Again!!! Due to this information not being logged I must now waitanother hour for a call-back!!! Call ended 14:21. Call received from Chris at Preston BDC at 15:23. Erm ……asChris agreed; Preston don’t deal with me. Call-back within one hour! Call from Adrian at Birkenhead BDC…problem solved! Hooray! Hussar!Yippee! I demand an explanation from somebody in this country as towhy the DWP are a total and utter shambles!! I, obviously, am unemployed (dueto disability; regardless what the “comfy” decision maker decides!) but I knowfar more about benefits and the law than your employees do!!! This is, again, another disgrace!! People ring the 0845 rip-off number not for fun, but for correct and current informationabout their claim(s). This correct information was not received by me resultingin my already high blood pressure being raised even more! This year alone I have had reason to complain at least adozen times regarding the treatment myself and my Son has received from theDWP. This is unacceptable! I think it’s about time the lid was taken off thefailings of this department and, with this in mind; I am sending copies of all letters sent to thisdepartment to the Prime Minister. Clearly somebody somewhere is not doing theirjob properly! Am I to expect ananswer and explanation to the contents of this letter? Or will I be ignored asI have for the previous six letters sent to this address?

Hello I am in area PE4 - postcode but please can someone tell me if it is the local job centre who have ESA forms back or other office - thanks

hi need some advice have rented a indoor market stall from wrexham council for over ten years.have had really bad time last three months and fell behind with my rent there is a new lady in charge of the debtors section for the council who is quiet aggressive with me and other traders if we fall into arrears. i owe roughly £950 pounds rent and have had two reminders for this.yesterday a bailiff from rossendales turned up showed me his badge and came in the stall he gave me a bill with £300 pound charges on top of the £950 and wanted all the money straight away and started to do an inventory of my stock for seizure i explained i could not pay so he said he would accept half the money now and half in a month this was very distressing and caused me a lot of anxiety i phoned the head of the debtors section but was told she was in a meeting all morning in the end as he was about to take my stock he rang his boss who accepted some cash now and the rest over six weeks should i had not been informed that the bailiff was going too call or does she have the right to do this. my wife has spoken to this lady to explain our situation and she talks over you in a conversation and says if you cant pay your rent you should not be in the market.she is not very helpful and cant see that i am trying too keep my self in employment and does not take into account the ten years trouble free relationship i have had with the council.Basically can she just send a bailiff in without giving me prior warning.thanks in advance iklt