Got a similar thing going on where I am in EAnglia

- a case of contractors looking for work/lengthy projects

- they are the same ones that then do the (very disruptive) works

- dreadful if elderly or disabled/major health issues, yet still being pushed to comply.

Housing Assoc is a big one that has swallowed up the previous one (part of a chain reaction in the last few years) recently, name begins with a "P."....

and yes, they leave repairs we request/need unresolved, and are very difficult to contact/communicate with, but, are more than happy to push us into these probably unnecessary (but lucrative for them) works.