Email for refund for faulty sofa .pdf Letter for refund for faulty sofa .pdf

Received an email this morning from Natuzzi to say

they will give us a full refund and will pick up the sofa.    

It has taken daily (28) emails and daily phone calls to get to this position.    

Thank you for your help.

Please find attached the final letter we sent on Saturday.   All contents in it are true. 

I hope they will be of help to other people who are going through what we have.   

Here are the pdf documents resent for refund 

Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery 

We bought a sofa on 9 January - paid a deposit in store

Sofa arrived 8 weeks early on 28 February

We paid the remaining balance by bank transfer 3 days before it arrived

It was broken - the recliner mechanism on the right side does not work properly

The delivery men took photos and videos of the fault and imported it to an App

I phoned the shop and spoke to customer services.    

I wanted the delivery men to take the sofa away - they were not allowed to

I wanted a full refund as the sofa was so damaged

The technician from the company had to come and inspect it

He did and was stating in his report that we wanted a full refund

After many phone calls and emails we have been told that it srepairable and Natuzzi will not be refunding us

I know we are entitled to a refund under Consumer Rights Act 2015 but the company does not agree

What do I do now

Thank you 

Sorry No reason at all.  Would you like me to repost 

Quote

We purchased a leather recliner sofa on 7 January.  It arrived on 28 February, the right hand side was broken - the recliner mechanism is damaged.   The delivery men took videos and photos and sent to an app.  I phoned the shop.  I asked for the sofa to be returned there and then and a full refund.  The technician had to come out and inspect it.  He did and agreed that it was within our rights to get a refund.   The company have come back to us and said they will repair the goods.   How do we get a refund?  We have quoted the Consumer Rights Act 2015.    We paid in Cash.  Deposit in store, remainder, 3 days before delivery, through our bank account.    Please help, I don't know what else to do.   

We purchased a leather recliner sofa on 7 January.

 It arrived on 28 February, the right hand side was broken - the recliner mechanism is damaged.  

The delivery men took videos and photos and sent to an app.  I phoned the shop.  

I asked for the sofa to be returned there and then and a full refund.  The technician had to come out and inspect it.

 He did and agreed that it was within our rights to get a refund.  

The company have come back to us and said they will repair the goods.  

How do we get a refund?  

We have quoted the Consumer Rights Act 2015.    We paid in Cash.

 Deposit in store, remainder, 3 days before delivery, through our bank account.  

 Please help, I don't know what else to do.