Hi - this is the only place I can find current discussion of the mess that BG have made of transferring customers over to this new payment platform.

I am a dual fuel customer with BG (have been for 2yrs+).  They seem to have been able to move over the gas but not the electricity, 

they are now in the process of moving back the electricity - but no one can say how long this will take. 

In the meanwhile, they have cancelled my existing DD and although have 'notionally' set up a new one, they have not collected on the day they said they would. 

Guess who is quickly going to be in arrears - thanks to BG's actions! 

I have never been in arrears before, and always pay for the fuel I use. 

I am now 3+ hours into online/telephone conversations with BG operatives and am getting no.where.fast.

Has anyone else - who finds themselves in this 'transfer' situation got resolution and their account normalised?  (whether on the old platform or Evolve).

TIA O_A