Thanks DX for your time really appreciate it. 

Yes I sent it to opos I was going to send it to capquest also but could not locate there letter saying they had taken the debt on.

I have found the capquest letter. Should I send the statue barred letter to them also ?

Hi i was just looking at the capquest letter thinking i will send them the letter also and there are no contact details for capquest on there  it says the account is at present managed with opos and will continue to do so until i am notified of a change.

sorry to be a pest with all the posts the capquest letter says.

as of 31st may your account ----- has been assigned from capquest investments ltd to intrum poplar designated activity company.

on this date all rights and obligations of capquest as oewner of the debt transferred to intrum.

at the same time intrum decided to appoint capquest as administrator going forward.

Hi, I have just received a letter from opos this morning.

Thank you for taking the time to write to us in your letter received. Date

I have reviewed your letter and I have taken on board your concerns that were raised within the correspondence we received.

I can confirm I have closed the account here at Opos limited and returned this back to our client capquest. You will not receive any further correspondence from us here at Opos limited.

Apologies for any inconvenience we may have caused you. If you have any further queries please direct them to the client.

So should that be it or am I likely to here off capquest.

Thank you so much for the info

Hello hope someone can help

I got a couple of debts which I can't remember the exact dates but must be before year 2000.

I heard off the companies at the time and moved about a quite a bit between 1998 to 2005.

I then moved back in with my parents until 2014 when I moved out into my own property moved again 2018 and then moved again October last year

5 weeks ago I got a letter from capquest saying they had taken over a past debt

yesterday received a letter from opos saying they are collecting a debt for capquest the price of the debt is reduced to such a price if I pay it now.

Now I have been on the electoral roll with phone contracts and credit in my name and signed up to clear score and Experian for at least 6-7 years maybe longer so I've not been hiding why suddenly write and chase me now.

I have googled and seen things relating to 6 years etc but do not fully understand it so thought I would ask here for help sorry if I have gone on a bit I thought a bit of background might help.

Hi i sent a letter of action to both hermes and packlink yesterday i was going to up date it as morning but have just had the following email they have got postage amount wrong as with insurance it cost another £2 im not going to lose sleep over that here is there reply.

The compensation claim for loss of the shipment order number in favour of name has been accepted.

 

	CONCEPT	AMOUNT	PAID VIA
✚	Goods Compensation	£48	PayPal
✚	Postage cost refund	£3.20+VAT	Same payment used to pay the label

The compensation will be paid to the account you have indicated in your claim form as below.
 

With this settlement letter, all future legal obligations against us are satisfied.

The customer shall be deemed to notify to PACKLINK SHIPPING, S.L. if proceeds, the fact that lost shipment has been located and to refund the compensation paid by PACKLINK SHIPPING, S.L. In the event of such a breach, PACKLINK reserves the right to take legal proceedings against you, in order to recover the above concepts.
Thanks for the cooperation.
 

When am I receiving the compensation?

Goods compensation amount will be paid via PayPal on 03-08-2021. The postage cost refund has been issued today 29-07-2021 on the same payment method used to pay for the label.

Hi i have just had the following from packlink.

🗂 TAMPERING :Investigation complete hermes_uk,

Dear

After completing the investigation with the carrier the shipment has been confirmed as subject to tampering. I am writing to let you know that the dossier has been transferred to the Claims department for the final evaluation.

• PACKLINK ORDER: 
• SHIPPING LABEL: 
• CARRIER NAME: hermes_uk
• CLAIM TYPE: TAMPERING
• CLAIM STATUS: Investigation complete/Transferred to claims department

What happens now, when I will receive the compensation?

The Claim Department will now analyse the documents and evidence provided and give you an answer as soon as possible. From this communication we aim to settle to your claim within 30 days.

In Packlink we do everything we can to resolve all the claims with the insurance company and/or the carrier as quickly as possible. However, keep in mind we need to contact the carrier to verify the liability for the incident, and to report the outcome and/or respective liquidation of the case.

Do I need to provide additional documentation?

If you have submitted all the documentation correctly though the claim form, no further action are required. All relevant updates will be provided though this email thread.

If the documentation you attached to the claim form is incomplete or incorrect the claims department will reach out to require additional documentation to process your claim, below there is a reminder of the mandatory information needed to process a claim.
 

Should i wait packlinks reply first also is there any sample letters i could use. ?

Had a reply from hermes

I managed to file with hermes in the end had to say it was not delivered rather than delivered tampered but i wrote a lengthy letter to explain full case and i now have a case number no also had email to say they was looking into it just wait now see how it goes. 

thanks i have tried that i enter tracking number and postcode then state damage or lost and it tells be to contact packlink how are you getting on in yours

fmj can i ask please how you contacted hermes i am in the same boat and unable to find any useful details.

I will do  i have been trying to find some way of filing with hermes direct all morning, its an automated contact us, when i get through to report issues it tells me to contact packlink, i will phone them this  morning.

I have been trying to contact them, their online system asks for tracking and postcode then tells me to contact packlink and their phone,  i tried telling them the tracking number but it says its invalid tracking number

ive tried a couple of email addresses i have found online all bounce back

this is painful.

when i booked it through ebay it gave me a price for standard insurance cover but there was another check box to pay the extra to cover the full amount which is the one i picked.

Yes i paid the extra for the full insurance cover.

Hi thanks i will notify hermes themselves straight away and start reading the other posts. 

Hi hope you can help

i sold a couple of hard drives in single auctions via ebay value £48, booked delivery via ebays packlink sent hermes, 

within an hour of it being delivered i got the following message from the buyer. Parcel arrived but is empty. I have not opened it but I can tell there is no hard drive in there, it is light as a feather. Do you want me to open the box before I request refund?

I have spoken to ebay and nothing i can really do about it so he has opened a return i made him send me the following statement as i will be taking action.

(his name and address.)
The parcel you sent me is I think empty or does not contain a hard drive. It only weight just over 100 grammes do cannot contain a hard drive, which was expected. For this reason I am processing a refund.

i filed with packlink yesterday lots of emails back and forth their reply.

With this email we confirm to have opened a formal investigation for tampering/missing content/theft. With the data you provided to us, the carrier will open an investigation and confirm the outcome to us.

Take into account that this type investigation requires the coordination of different participants involved (driver, depot, warehouse, carrier's local offices), so it might be necessary to wait for a response from the different parties involved, before being able to provide you with an answer.

Now having read various accounts of packlink i do not hold out much luck of anything positive coming from it what next steps should i take is this worth pursuing what should i do next.

Thank you for taking the time to read i also attach a photo he sent me.

back1-converted.pdf