Good to know for the future.

We called them last year to ask them to return the money but were told it was very difficult and would have to go through their office so didn't fully pursue which clearly we should have.

We have received this reply:

Quote

Hi X apologies for the delay, i've heard back from back billing and as they are only able to credit back the amount of the negative balance which is £25.01 this has already been applied on your account, there will not be any more credit being added as this is energy you have used.

I understand this may not of been the outcome you wished, unfortunately due to our policies i will not be able to get the credit balance added back.

Kind regards Y

Is it worth pursuing with OFGEM / the ombudsmen or are we not going to get anything back?

It was mostly taken from credit within the account left over from excess direct debits over the past year. 

This is still ongoing. I sent the advised messagge to hi@eonnext.com and we got a replied on the 5th April saying:

Quote

Good Afternoon X,

Thankyou for your email, i do sincerely apologise about the charge being from 2023 and this minusing the credit off your account, what i have done is got your account sent to the back-billing department and they will get the account rectified for you! Please allow 7 working days for this to be looked into and as soon as i have an update ill be able to contact you!

Kind Regards Y

I then got a message to say it had been rectified but it hadn't so I sent:

Quote

Hi Y,

 

I have received the updated bill you sent but it is not reflecting the backbilling issue. There has been no money returned to my account.

 

Please return the money to my account immediately or I will contact the regulator.

 

Account number: ZZZZZ

 

Best,

X

To which they replied on the 24/04:

Quote

Hi X, i do apologise about this.

i am going to review your account again and see if i can get this sorted for you!

Once again X i am extremely sorry and i will do my best to get this rectified for you.

I will be in contact shortly.

Kind Regards Y

I haven't heard anything back so plan to send this:

Quote

Hello Y,

 

Any update on this? It's been almost 3 weeks since your message and more than a month since my initial message.

 

I have been advised to contact OFGEM which I will be doing if you don't solve this issue within 48 hours.

 

Best,

X

Anything further should do?

Ok great. My plan is to send something like this:
 

Quote

Hello,

Further to your email on 22nd March ‘24 I will not pay this bill as it is more than 1 year since the consumption date, so I not elegible to pay in accordance with the OFGEM regulation on back billing.

Please remove this charge from my account or I will seek legal solutions.   

Does that sound ok?

Thanks Dx. Apologies but what is BB?

On the 22nd March 2024 I received an email from EON saying they have billed me for gas used between 15th January 2023 -15th March 2023 for £276.73 even though the meter was broken.

There are two issues here:

Backbilling rule seems apply here

"In March 2018, we announced our decision to protect consumers from lengthy back-bills, banning suppliers from issuing customers with back-bills for energy used more than 12 months prior to the date of the bill" as per https://www.ofgem.gov.uk/energy-policy-and-regulation/policy-and-regulatory-programmes/energy-back-billing-project

I had discovered the meter wasn’t working when I went to take a reading to send to EON in February 2023.

I contacted them to explain it was showing no display panel and they took a further month before they sent an engineer to replace the meter.

I know gas prices have fallen but this year between those dates I have only used £193.54 so where they’ve got that figure of £276.73 from I don’t know especially as the meter wasn’t working and even when they changed it they said no meter reading could be taken off the old one

Am I right in thinking I should not pay this bill due to the backbilling rule and if so, how do I respond to EON?

We were home on Tuesday of this week and suddenly smoke came from some of our appliances. We turned off the electric and called Northern Powergrid who came out to investigate. It turns out that there was a fault, that lead to 2x as much voltage coming through. We were told by the engineers that if we weren't home, there was a chance the fault would have burned the house down - hearing this caused distress.

They did repairs outside our house during the evening, leaving us with no electricity and they needed access to our garage so my son had to stay up.

Work continued outside on Wednesday but we had a generator providing electricity to the house.

A number of appliances were no longer working including the router, Sky box, boiler, kettle and air fryer. We had no hot water, no internet and no TV. We received the letter I've attached on the evening of the incident.

#We called the number on the letter to tell them about the damage, they came to look at the boiler and they thought they'd fixed it however we still had no hot water and they had to come again on Thursday. They asked us to send receipts for some of the appliances that were damaged however we still haven't received response or payment to replace them.

Do we have any legal rights to claim compensation for every thing damaged? What about for the inconvenience of no hot water for 48 hours?

Any advice on next steps?

Power-compressed.pdf

Yes indeed. On all the above. Thank you very much for your help!

Great news. They've offerred to settle at £520 via the platform. Assuming I should accept this offer?

Thank you very much for your help!

Thanks Kyosanto. Complaint submitted. Let's wait and see.

Hi Kyosanto,

Still not received any response from the above. Any recommendations on next steps?

Thanks Kyosanto. I gave 10 business days on 8th so we are on day 7 of that currently.

Will send a chaser now.

I sent across on March 8th. I've still not received any reply. Should I send a follow up next Monday or go straight to complaining?

Thanks Kyosanto. I am waiting for the payment to clear tomorrow and then I'll send the email. I'll let you know how I get on.

Thanks for the update. I bought the ticket all as part of one PNR through Virgin Atlantic I believe. I bought the flight from Manchester to Boston and another flight from Washington to Manchester.

What would you recommend I send to them? Also, when? Should I sort the expenses first and then send or?

Hello,

After a few months I finally received a reply from AirFrance, on behalf of Delta

Do you think it's worth continuing to pursue or should I just push to get the hotel expense back (£205)

Thank you for your e-mail dated October 27th, 2022, regarding inconvenience caused to you on DLXXX from New York to Boston. We regret to note that you were unable to travel as planned and please accept our sincere apology.

Hello all,

I bought a flight from Virgin Atlantic for Manchester to Boston via NYC, which arrived 12 hours late at the final destination (Boston) due to a cancelled connecting Delta codeshare flight. What are my options for compensation?

The first leg was operated by Virgin and arrived roughly on time at JFK. I received a message once landing from Virgin to say that my connecting flight (JFK to Boston at 10PM VS4611) had been cancelled and that they were rebooking me, followed by a message to say I had been rebooked on a flight for the following morning at 9.50AM local time (DL5595). I arrived in Boston at 10.46AM, almost 12 hours after my original arrival time of 11PM the previous evening.

I was given 2 reasons for the delay - weather and air traffic control.

I went to claim compensation but Virgin says to get in touch with the operating airline (Delta in this case) - what should I do? Is this worth pursusing or is it a lost cause?

Ah sorry, I misunderstood. Ok, so continue to ignore basically?

Look to be part of Cabot -

Wescot

WWW.CABOTCM.COM

---

Wescot is a Debt Collection Agency and we’re authorised and regulated by the Financial Conduct Authority.

So we should ignore?

Hi dx,

Hope you're well. Happy New Year.

We have received the attached from Idem Services (No CCA), who appear to have given up and are selling to Wescot Credit Services. 

Do we file away and then request the CCA from Wescot again once they get in touch?

Thanks again for all your help on this. You've really helped my parents get their finances back under control.

Idem_Finances_Letter-compressed(1).pdf

Thanks dx.

1. I've checked Experian, Equifax and TransUnion, and they don't show up on any. All debts were defaulted on in 2013. Should we not mention them?

2. Ok great. Is it only a letter of claim that we should be looking for in terms of 'get nasty'?

Hello,

Firstly, thanks again for all the help. We have not made a monthly payment to Link for the accounts they have produced a CCA for since July, we've received emails and texts to get in touch, but we've ignored correspondence and blocked numbers.

I have two questions:

1. My parents are looking to remortgage the house and have been asked by mortgage provides about their expenditure, debts etc… would you mention all the outstanding debts, only the ones that have produced CCAs or none since we are not repaying anything atm?

2. Should we now make Link a very low F&F settlement offer for the debts they have produced a CCA for after 4 month of not paying or wait a couple of months longer and continue paying nothing?

Brilliant, thanks dx.

Thanks both.

You're right Dx, although I'm a little unclear when action will be required on debts link have produced the CCA for as we have stopped paying. I guess if they threaten court action?

The plan right now is to wait another couple of months without paying and see if they agree to write off the debt. If not, fire a low F&F settlement offer towards the end of the year.

Hi DX,

My Mum received the following text message from Link today regarding the account they have CCA for:

Hello, it's Link. We need to speak with you regarding your account. Please click https://ems.ese.pm/Link to access your account and make a payment, or call our 24/7 IVR payment line on 01332921590. Alternatively please call us on 02920 858711 speak to a member of our team quoting reference XXXXX

Should we ignore?

Also, got the following from IDEM, a DCA without a CCA. Should we also ignore?

Hello X, please call Idem Servicing on  0800 046 5911 reference XXXXX. This is important and not a sales/marketing message.

Is it worth shooting off a 'prove the debt' type letter to IDEM or should just ignore totally?