Ok thank you 

I will try and draft a particulars of claim today and will join money claim today also and do some research on the site about making a claim because I intend to ask for some money for the stress and effect this has had on my health as I have severe depression and anxiety and the worry of not getting this money back has caused me a lot of ill health 

Look I am following the steps I was advised to do by trading standards I didn’t expect for ppl to be so rude I asked for help not rudeness 

I gave them 14 days notice I haven’t registered yet with money claim yet as the 14 days are not up yet it’s all in hand 

No it was done direct from a bank account 

I gave them 14 days notice 

I’ve already sent them a letter before court which I was told to do by trading standards which has a deadline on this coming Monday to give me my money so then I was told to take them to the small claims court through the gov website 

I don’t use a debit card for this account 

I have a debit card registered with PayPal for another bank account I use too 

It came directly out of my bank account 

I’ve got numerous messages from them saying the dispute is still open with PayPal and PayPal have confirmed with me on numerous occasions it is not open

I have photographic proof from my PayPal account that the dispute is closed

I have an email from PayPal to say they would accept any refund for me from them but as yet they have not tried to refund it

I have the postal receipt which is proof of postage

I have threatened legal action and still nothing no refund. 

I have a folder full of printouts of emails messages etc that have been sent back and forwards between myself and Evans

I sent them a letter before court letter gave them till 14th September to refund still I get the same excuses about PayPal 

£100.53 

https://www.evans.co.uk

i paid through PayPal straight from my bank account 

I’m in desperate need of help I bought some clothes online in may through Evans and paid through PayPal then returned them all seven days later I waited the 14days for my refund and no refund came so I put in a dispute through PayPal but I didn’t get any emails to escalate the case so PayPal closed it evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute so I contacted PayPal they said the dispute had been closed but Evans at no point had attempted a refund fast forward to today I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them I’ve also contacted their customer service too and all I get is PayPal have cancelled refund because dispute is still open I have proved that the dispute is closed I have got an email saying that if Evans sent the refund they would accept it but up until the date I got the email they have not once attempted a refund . I have sent them a letter before court email I have even offered to have the full refund as a gift card just to get this sorted ! I’m literally at the end of my tether and don’t know where to turn next PLEASE PLEASE PLEASE CAN SOMEONE HELP ME ! I suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .