If you visit the eBay Seller Central forum you'll see that it's full of threads about various Packlink issues.

Other sellers appear to have been fobbed off with who is responsible for any loss. Packlink say it's down to the local courier, the courier companies are saying that all claims have to be made with Packlink, as the contract is with them for their service. 

I personally can't see you getting anywhere with either if you didn't send it with correct insurance. Cost cutting when sending out expensive items is not a great idea. If I pay for Royal Mail second class signed for postage for an item worth £100 and it gets lost I wouldn't expect to be reimbursed more than £50, which is what the service I paid for is offering. 

I've no legal background, but can't see that you have any grounds here for a claim. If you do get a full refund for using a service that didn't cover you it will open the floodgates for everyone to just pay for a bog standard courier service without adequate compensation. You accepted Packlink's terms when you purchased a service from them. 

You are also trying to claim £219 for an item that you sold for £150 - you booked a courier service for delivery to an address that you have eBay sold details for showing £150 and PayPal payment transaction details which show that it sold for £150. Your buyer is unlikely to be complicit in completing any form that is claiming more than what they paid you too. Can you see the issue here?

Honestly, I think you're on a hiding to nothing here and personally I wouldn't be chasing this. I would just chalk it up to an expensive lesson learned. Buyers pay for postage, make sure that in future you list with adequate cover. As I said in my opening post, it's to protect you, not the buyer.

Just something to bear in mind - unless you listed this item during a £1 capped final value eBay fee promo you stand to lose a fair amount in eBay final value fees.

If the buyer opens an item not received dispute it's always best to refund before they can escalate it (after 8 days). eBay will always find in favour of the buyer if there's no tracking number showing delivery. If its escalated to ask eBay to step in you get a defect against your account and lose your fees. You can argue the toss with Hermes at your leisure.

PayPal will also find in favour of the buyer without a tracking number showing delivery to the delivery address they provided you with. 

Your biggest mistake was to offer your buyer a cheap postage option with inadequate insurance. Obviously they're going to go for the cheaper option because they're covered by both ebay's Money Back Guarantee, PayPal Buyer Protection and their card.

Insurance is to protect you, the seller, and all packages should be sent by the appropriate postage method with adequate insurance, because you're the one that's going to lose out here. It's the seller's responsibility to get the item to the buyer.

eBay won't reimburse you.

Hermes/Packlink may reimburse you the amount of cover you did have for that postage method, if any.

I thought I had told them it was a not as described, it difficult to sort as I wasn’t logged into my PayPal account at the time of purchase, but used PayPal and my email address, so it doesn’t show in my account when I log in but they did see the purchase when I first rang them to make the claim.

 

However, it’s still strange that the company do not reply or acknowledge my purchase and have ignored all my emails, but replied to PayPal.

Not strange at all, the seller has your money and only PayPal can take it back from them, you can't.

You need to contact PayPal and ascertain that they've opened the right kind of dispute, because it doesn't seem like that an item not as described dispute has been opened for this purchase.

Having said that, even if you do manage to get a dispute opened for not as described, you'll be told to return the item to the seller in China by trackable means at your own expense, and packages rarely show as delivered in China even if you return International Signed For. The package usually tracks to China, but not to the delivery address.

However PayPal have ruled the claim against me and I am not getting a refund, as the company sent proof of the item being posted and delivered

Did you open the wrong type of claim? It does appear that you've opened an item not received dispute if the seller managed to win by supplying a tracking number.

You needed to open an item not as described dispute.

Can you clarify which was opened?

Ambulance chasers?

http://www.smilecloudservices.co.uk/Home/AboutUs.html

I'm not aware that it breaks any law of the land or Facebook rules, I'd just advise to ignore the communications. If the sender doesn't get a response they'll stop.

So your registered PayPal email is different to the 2 email addresses you used to sign up with?

Can you explain how you made payment from your Paypal account using the fake email and the real one?

Are they two separate payments?

Is there no trace of the fake email address in your PayPal account if you made a second payment with it?

Remove the SIM and take a close look at it. Does it have the phone number on it?

How did you pay for the fabric?

To be honest, it's likely that the company won't deal with you again anyway, so you may as well just get a full refund.

Can you get a friend or relative to buy the fabric again on your behalf (and have it sent to their address, obviously).

You seem more concerned about obtaining compensation over any personal damage.

You'd know if you'd broken your ankle, or even sprained it, and would be sitting in A&E.

It hurts.

I'm not sure how you think TFL are going to identify somebody from CCTV, they don't have facial recognition software that gets matched to a name and address.

I know that we live in a compensation culture, but please.

After all the investigation was done,the charge of Threatening Behaviour was abandoned, and the charge of Staff Disharmony was created instead.

The charge of bringing the company into disrepute still stood, and I was disciplined for those 2 "Offences", to apepar before the Service Delivery Manager yesterday,(friday 27th July).

As well a sseveral documents, from solicitors, police forces, and a case study, I went in with the Union top man and presented my case.

The charge of bringing the company into disrepute was abandoned, due to what I produced, as well as using an excerpt from Witham V Club 24.

The charge of Staff Disharmony i accepted.And walked out with a 6 month warning.

So,to all those who thought they knew the law, and wanted to be judge and jury.You failed.

It's not who you know, it's what you know.

Well, what I know is that you've made yourself look rather daft in the public domain and I'm sure that your co-workers will remember your FB post and regard you fondly, which all in all is nothing to be proud of whatsoever.

So you are saying that warning a colleague that if he/she fails to legally record any defects on the defect card which is a legal document,that you will report them is bullying threatening behaviour??.

If I had said,if.....etc etc,I will get someone to kill you, or set your house on fire, or beat you up on a dark night, then yes that is threatening behaviour, but warning someone of the consequences of not filling a defect card out properly is not threatening behaviour.Where is the threat in that?

Seriously, now you're trying to put a spin on it? What you've posted is threatening and bullying and can't be viewed any other way (except by the author).

If you wanted to advise somebody to complete a defect card correctly you'd just tell them, not post a rant featuring sinister undertones in the public arena.

What's done is done, it's out there now and you need to be focusing on a damage limitation exercise here and work out how to proceed, but no way would I try to come up with any excuses or accuse people of misinterpreting it, because it's a) a ridiculously daft thing to post on social media and b) it crosses a line because it is threatening.

I don't want to speculate on this, so can provide little information. My friend who ended up in UCH in London in intensive care was told that the bacteria causing the issue was a periodontal one that had entered the blood stream. No poor dental treatment that I'm aware of. From a personal perspective, whenever I've had any kind of invasive dental treatment I've been given antibiotics to start a couple of days before treatment and to continue for a few days thereafter.

Honestly Maggie, there are so many variables with dental treatment, be it NHS or private, depending on your practice and where you live. From what I understand, with advance gum disease there are some treatments that the NHS don't cover that may be better for you that a specialist would. Obviously, the speedier the process too the better. Whether that specialist covers them via the NHS I couldn't tell you. That's why I'd get a second (or even third) opinion and a treatment plan, then make some comparisons and do the math.

All I can tell you is that it can take years to get this under control, and until it is I thought that a dentist wouldn't do any invasive procedure because gum disease harbours a bacteria that can cause severe heart damage if it enters the bloodstream. I don't believe this to be the exception to the norm as I know 2 people who've ended up in hospital with this issue.

There's a wealth of info on Google (don't freak yourself out though!).

It can do no harm to get a second opinion, particularly as this will be extensive treatment.

That all looks really sensible and clearly laid out to me. You've been provided with clear options, it's entirely up to you which you choose. Doesn't appear to me like you're being pressured into anything.

My OH had advanced gum disease and it's a sure bet that you'll need regular care for the next few years. It's really difficult to get under control, and we looked at various options, with private specialist treatment offering the best outcome. You can fudge along with the NHS treatment, but some necessary work isn't covered by the NHS.

They sound like really sensible youngsters.

Hi, yes i have heard that she may take her out of the country for good.

It would have been useful for you to mention this in your opening post instead of referencing a 'short break'.

As already advised, you'll need to seek legal advice immediately.

There's a great forum here, which is full of useful info and you can talk to other parents in similar scenarios here:

http://www.separateddads.co.uk

No, you cannot revoke somebody else's passport. There may be some action you can take if your partner is planning to permanently relocate away from the UK with your child, but your solicitor would be able to advise on that.

Why would you want to prevent them from going on a short holiday?

I've no idea about HA and rent, but as long as you keep your council aware of who is living there and how much they're earning, they'll be able to work out how much council tax should be paid on the property.

Hi,

I'm from the PayPal Community Forum.

I'm not quite sure how you managed to exchange email addresses for the buyer to make a payment to do an 'off eBay' deal. eBay usually picks up on any attempted exchange of contact details.

However, if you did manage to exchange email addresses, did you send the buyer a PayPal invoice for 'goods'? If so, and you sent the item out to the address that PayPal provided you with on the payment received notification, you will actually be protected against a chargeback.

A chargeback will also land you with a £14 admin fee.

Just out of curiosity have you read anywhere about PayPal taking further action on someone with a negative balance?

I am aware that PayPal have and will take action to recoup a negative balance. They don't just write it off, they have a specialist team to pursue a debt if it's over a certain amount. I'm not sure why any responder here would think that it's just written off. If it could be, as I've already said, loads of people would be doing exactly what the OP has done here. It's considered to be fraud.

I'm not attempting to frighten anybody. I'm not saying that a DCA has any powers, it's the cheapest way to give anyone who owes money a reminder, as I said.

If you think that PayPal just write off sums over a certain amount, you are very much mistaken. . Else all of the naughty people would be sending their iPhones and top dollar items to their chums, removing the money from their accounts and then getting PayPal to foot the bill (which eventually gets passed on to all of the nice guys who don't try and exploit the system).

The scenario being described by the OP, whether it's really happened or just being sounded out, is indicative of a [problem]. Nobody sends out a top dollar iPhone without a tracking number to a complete stranger, then immediately removes their bank card from their PayPal account unless they're expecting a fight with PayPal.