I am struggling to get my refund from wentworth finance. After months of getting fobbed off. Saying system down and back log, now being told cheque was issued on 29th sept and now i have to email the company to tell them i did not receive my cheque. has anyone actually got their fee back?? I am so annoyed for being so silly.

You need to email the fsa/ consumer credit and they will go after them for you. Within ten days o me doing it I got my 69 pounds back I have now also sent all my paperwork to watchdog to have them outed ! If you need more info go onto the consumer services site or write to them with the reference number you have from wentworth

[problematic] ! Financial ombudsman will get you your money back they did for me

I di the same with them realised it was a [problem] wrote to them on several occasions demanding a refund and got in touch with the financial ombudsman last week and today a cheque arrived for my refund ! Ralph Marlon and associates don't even exist as I sent a registered letter to their dress and it was returned with a polite letter telling me the company did not exist . Glad I have my cheque lets hope it clers and will keep you posted TE=thecableguy;3914166]Wentworth Direct Finance has changed tactic's once again.

There not asking for a brokerage fee anymore (not at least with the calls I've had.)

They are now saying they have my loan ready to transfer. I need to prove my pay-ability by paying the first month upfront. So far this has ranged from £102 - £120.

When I ask them to confirm and give me a 100% guarantee they say yes I have the loan but i need to pay the first month first.

When I say you want me to pay the first month upfront they're 'no your not paying it upfront your just paying the first month.'

I will keep you updated as I'm getting approx 15 calls aday from them (almost the same number only last 4 digits change and different company names. But same request all the time.)

Just an update: Had another phone call. This time from a female called Miss. Susan William.

Went throught the same stuff ... This time got told she would email me full confirmation.. Still waiting.

Just checked them out on the various registers and found out that in an email they sent me the Data Protection Register number is completely incorrect. There's not just a typo but the number they are registered with and the one they provided was different.

The CCA registration number is under renewal and has been since 2010.

Trading Name(s) (Current):

Capital First Loans UK Wentworth Direct Finance

Issued Date: 05-May-2000

Renewal in Progress:

Event TypeDate of ReceiptClosed DateStatusRenewal15-Apr-2010 Open

Legal Formation:

Sole Trader

Sorry if the above paste is not allowed.

Will update as soon as I hear anything else.