Unclebulgaria, might I submit that the reason why you don’t see many people asking about UC on CAG is because they invariably get fobbed off with unhelpful responses.

I totally agree with Skinnered, and I can bring my own example:

https://www.consumeractiongroup.co.uk/forum/showthread.php?483893-Holland-amp-Barret-Hermes-nightmare-where-do-I-stand

See another site team saying that "probably done you a favour

most supplements are a fad and a waste time and contain nowt but 90% padding anyway"

I joined this site in 2012 and it used to give helpful advice. Now all I get is insentitive and unhelpful answers.

What went wrong?

 

have you thought of simply doing a chargeback against H+B

then its their problem...

I've paid with Paypal from my own existing balance. It's probably too early for a dispute. My worry is that they'll return the item back to H&B and I won't get any refund.

10 days ago I ordered some supplements from Holland and Barrett for home delivery.

In hindsight I should have just gone to the shop.

They promised next day delivery (pity I didn't take a screenshot!).

I had an email of confirmation of the order two days later, never mind next day delivery.

In the meantime the Christmas holidays have passed

come the 27th of December I got an email from Hermes (or should I call them Herpes?)

informing me that :

27/12/2017 14:08 Delivery attempt made, allow 24h on 28/12/2017

But I was there at that time and nobody came in.

next day I get exactly the same notification.

28/12/2017 14:50 Delivery attempt made, allow 24h on 02/01/2018

Again somebody was there but no driver in reality showed up.

I contacted Hermes via webchat.

They say that they could not deliver the parcel due to "restricted access".

What that means in practice I don't know, because there's no traffic restriction in my area.

They said they could not give me any more assistance and I had to contact H&B.

I sent H&B an email of complaint and they answered with just a reference number but it is clear that it will take time.

What to do now?

They will try to deliver for the third time but what if the driver makes it all up again?

The package will be sent back to H&B.

What will happen later?

Where do I stand?

After one applies for jobseekers allowance, they are invited to their first appointment to sign their application.

If there are topics that need to be expanded, or for example special circumstances that cannot be answered with a simple yes/no, can one attach a written statement to be sent to the decision makers?

Thanks

Can we keep it civil guys

Civil unrest?

I usually video record the opening of every boxes.

.......Oh! Nigel Farage will be crowned King of England. ..........

Queen of England!

The traitors know who they are..

Anybody who can read a book.

Laura, you're fighting for a lost cause. Brexitards don't understand facts. They are sheeple who will think and do what the tabloids will tell them to think or do.

Unfortunately if you had less than a year's service with your employer, you wouldn't have a case for unfair dismissal, not unless it was a discrimination case. In fact, from 2012, you need two years' continuous employment to bring a case.

 

If you are seeking personal satisfaction rather than financial compensation, you may want to consider social media/blogging.

God no! I wouldn't do that! Spilling the beans on the Internet is not very professional!

Anything's got to be better then the loony liberals..

Translated into English, a loony liberal is anybody who has ever read a book.

I see the ukip is without a leader. Should the Donald lose badly as it looks likely, he's always welcome on our shores. A clown is always welcome, now that the Chuckle Brothers are getting a bit old.

I received a letter today from the DWP and have to repay the amount I have overpaid. However, how do they get the money as the matter has been referred to a debt management company as well as a £50 fine.

 

Thanks

What was the reason of your overpayment? Was it to do with savings or undeclared income? There are bits and pieces of this thread that I don't understand.

"A chat like men do" are these textual words?

Sounds a bit dodgy. Why not chat like women do?

Your question has already been answered in case you did not re-read the above responses.

My original question was answered. I acknowledge that.

Then I asked a second, more specific question, related to the time one applies to benefits (as opposed to a compliance check).

Thank you all.

If someone claims JSA or UC and they have more than £6000 in savings, how many months of bank statements should they give. I remember last time I claimed JSA I was asked for bank statements but I only gave the first page of printouts.

Hi all,

This is a speculative question because I'm not on the dole yet, but who knows!

Either in the process of claiming benefits or during a compliance check, one may be asked to produce evidence of capital, e. g. bank statements.

Is there a rule that determines a minimum or maximum period for which this evidence must be reported?

I've searched extensively on Google and I've also read the DM guide about capital but I haven't found anything.

Some people have been asked 3 months worth of statements; others 6 months; some other one year.

Any clue? Thanks.

99% of world terrorism is state terrorism.

What is the middle class? What do they look like? Has anyone seen them?

The thing with ringing them is:

1) you're put on hold for 45 minutes. 2) you speak to 10 different advisors and you get 10 different answers. Back in the day you could go the tax office an sort your stuff in 10 minutes!

The CAG team needs to sort themselves out. They are free to make inflammatory comments but our posts are being censored. Double standards?

Thanks kirstyo. This is all very confusing.

It also turns out that last year I included income from income based JSA as income, while now I've discovered it should be disregarded.

At the end I'll have to give them a ring.

Background: last fiscal year 2015-6 I claimed working tax credits for 5 months, ending in February 2016.

Since then a mix of JSA, volunteering and part time work.

This week I started full time work and I was thinking of starting a fresh claim. However I've just received the tax credit renewal pack for this current year, plus the annual review for last year.

I'm not really sure if I should make a fresh claim or use the online tool to renew my tax credits.

On the gov.UK page:

https://online.hmrc.gov.uk/shortforms/form/TCCF

Use this form to order a tax credits claim form if you're new to tax credits

makes me think a fresh claim only applies to those who have never applied for WTC.

Can anybody clarify this point to me?

Thanks

Trump is a good man because he wants the USA to leave the EU and wants to build a wall against the East Europeans, however I am a bit disappointed by his small hands.

The benefits of leaving the EU:

- beer would be free for all

- holidays abroad would also be free

- unemployment to zero

- minimum wage £35 an hour

- we can smoke in pubs again!

- new trade agreements with USA and China, but on our terms, because we're bigger than them

- roads will be pretty much empty because we know it's the foreigners who clog them

- no more floodings

- crime will go to zero, just like before we entered the EU

- pedophilia will be virtually extint. Jimmy Saville was a Polish immigrant

- Farage, Gove, Johnson. One of these will become the new king of England, after killing the other two

- we can finally get rid of the Scots and the Welsh