Thanks

Hi,

I have just received a letter from the Bank of Ireland advising that from September they will no longer be providing current account services. I have had an account for several years. Is there any other bank offering a good basic account?

Although Halifax never replied to my letter I have had a letter from Wescot acknowledging that I have raised a dispute. Are Halifax allowed to pass the account to Wescot when there is a dispute?

I only used 3 companies, Wonga Sunny & Satsuma.

Wonga loans: May 2014 £450 loan £219.22 interest

Oct 2016 £200 loan £112.03 interest

Sunny Mar 2016 £200 loan £137.59 interest

Apr 2016 £250 " " £214.15 " "

May 2016 £150 " " £106.65 " "

aug 2016 £200 " " £161.02 " "

Satsuma Dec 2015 £300 " " £129.26 " "

May 2016 £500 " " £457.58 " "

May 2016 £200 " " £86.26 (paid off early)

Dec 2016 £100 " " £43.33

I am sure there are more

Ok

I am working on it

Hi

I first took out a pdl in 2014 but paid it off early.

however when I was struggling in 2016

I was heavily into them and sometimes had 4 or 5 going at the same time.

I once had 3 with Sunny running concurrently.

I think I have a record of all the loans I took out in the last 2 years

Do I have a reasonable claim?

Thanks for the advice

No I didn't pay

I opened a current account with Halifax in June 2015 with a £250 overdraft facility which I used on a regular basis but cleared every month.

In August 2016 I ran into financial difficulties due to an increase in overdraft fees, up to £100 per month.

i wrote and explained I was suffering hardship and Halifax cancelled the fees for that month.

By this time I was using payday loans to keep my head above water.

I struggled along until January 2017 when I again claimed hardship and more charges were cancelled.

However, the charges soon crept up to £80 or £90 per month as I was unable to clear my overdraft at the end of the month.

In March I opened a current account with the Post Office and stopped using my Halifax account apart from making deposits to try and clear the O/D.

In October I received a letter advising that my account would be closed in 2 months.

I rang customer services and was advises that if ! paid £52 to clear the excess on my overdraft they would halt additional charges.

I agreed to this but my next statement showed a further £40 had been charged

. I think that is the maximum since they reviewed their charges.

I wrote in December but got no reply or acknowledgement.

I wrote again in January by recorded delivery but again received no reply

last week when I was informed that the account had been passed to Wescot.

I am unable to access my account but Im still getting emails saying there is important info in my message box.

What do you suggest as my next step.

Hi My OH took out a loan with TSB in 1991 to buy a car. She had to take out PPI on the loan as she had just started a new job. My question is : who does she make the complaint to? She took out the loan before TSB was taken over by Lloyds but now TSB is a separate bank. Thanks

Just received my final decision. No change from the preliminary decision. I don't think that anything anyone says is going to change their mindset. the last line of the letter adds "if you don't agree with the decision you can still take your complaint to court." This is despite the fact that the last comment in my final email advised that I had already been to court.

Does anyone remember this from 2014?

http://www.bbc.co.uk/news/business-27679311

Especially this comment from Barclays:

Barclays acknowledged that its previous system, which assessed month-by-month whether a PPI premium had triggered a fee, did not fully capture the cumulative effect of fees and charges, as regulators require.

So what has changed since then?

Received my preliminary decision fro an ombudsman.

Much the same as Miaspa's

Not what I was hoping for...

Kyley Hanson.pdf

I had exactly the same with MBNA. My valid PPI claim was successful, after a big struggle and;

my claim was also paid directly into my CC account monthy (often late though, resulting in 22 late and over limit penalty charges: 22!)

However, MBNA continued to debit the PPI, piled on the ever accruing interest and then they changed my PPI insurer without telling me.

This matter has never been fully resolved, as the calculations are so complicated.

My claim still remains, but now it is against Lloyds: St Andrews...

I made claims with 4 banks but only had any payment from MBNA, even though two of my other claims were also with L&E.

Payment for the MBNA claim was paid into my CC account but in one lump sum, 8 months after my successful claim. In the intervening months I was still paying £70+ PPI premiums and being hammered with penalty charges. I only ever had one payout from the policy.

Yes, we are all still waiting for theses FOS ombudsmen/women to come to their decisions. But will these long labored over opinions just simply be based on those of the individual FOS adjudicators; FOS adjudicators who did not/do not comprehend?!

Latest response from my adjudicator:

MBNA only sent limited information about the fee they wanted to refund. However I have their breakdown of the offer and so I independently checked whether I felt what they were saying was correct. I included a section in my view, please see attached, addressing this. I said that I thought another two fees should be repaid. However as a claim hadn’t been deducted from the offer, and this outweighed the fee amounts, I said that nothing further should be paid.

The ombudsman will have all this information and they will include this all in their decision.

My complaint looks like going the same way. Mbna will only admit to only one OTL charge, but I haven't had a decision from the Ombudsman yet.

Update from my adjudicator:

" Due to the time lapse and the various offers that have been made on the complaint she has asked for MBNA's final position with regards to their offers. I have emailed them and await their response."

Shouldn't the Ombudsman be telling MBNA what they should be offering?

Any thoughts?

Got an email from my adjudicator yesterday advising that my complaint was now with an Ombudsman

Yes it was PPI. I did SAR but all I got back relating to the loan was the loan number and date when it was taken out. No details of amount of loan, which I think was £5k, or PPI upfront premium.

Hi

I have had an offer from LTSB regarding a loan dating back to 1995ish. They say that because of the time-lapse they cannot find any details even though they have the loan account number. Their offer is £1200 which they say is the average.

Any thoughts on this?

suvin50

OK ...wasn't aware of that

Thanks

I made a successful claim on a Natwest credit card some years ago. Today I received a letter from RBS advising that my claim had been investigated and I was due more redress. What is the connection between RBS and Natwest?

I wouldn't build your hopes up. I had a letter from RBS today advising they had reviewed my payout. The magnificent sum of £14.92 after tax.

My complaint has also been passed to an ombudsman but I don't have a name yet. Four years now and counting.

This is the latest email from my adjudicator regarding my complaint about unlawful charges:

I am speaking to my colleague who deals directly with MBNAabout how they refund fees and charges. It is possible that MBNA don’t take a cumulativeview of the charges. They may only be refunding a fee each month if the PPIthat month, and that month only, pushes your account over the credit limit.However I await confirmation of this.

This is despite the fact that my reconstructed account shows that I never exceeded my credit limit.

Latest opinion from my adjudicator edited

" There are variations in the way most banks calculate redress. Our approach at the Financial Ombudsman Service is not to make all banks calculate offers in the same way. Although there are of course some basic guidelines they do have to follow. Instead we look at the individual systems and say whether we think they are fair and reasonable. That means two banks can operate differently but both be fair. We would say that MBNA’s approach is fair. However I can understand your concerns, especially if you have had offers from banks that do it differently."

So.... the monkey is telling the organ-grinder how things should work. FOS have had years to define the rules and now it seems that anything goes.

suvin50