Following my email to the CEO, I got a call from a Customer Relationship Manager - basically they've dropped the case but in future reserve the right to request outstanding funds or the goods in case of discrepancies, even though this is not highlighted on their T&C. The T&C say a contract is established when they've despatched the item.

Very unpleasant person, but I was not in a mood to argue.

I wouldn't say I was scared, especially after reading their T&Cs, but it was unnecessary stress.

Thanks @BazzaS & @dx100uk for your help.

Thanks @BazzaS - while I don't think I did anything wrong, this is stressing me out. I emailed the CEO this morning, but I'll drop their customer service an email now.

When I was talking to the returns and refunds team, the person was messaging someone else, and getting live response which she was relaying to me. Could that potentially be their para-legal?

Which then makes me wonder if they actually have any grounds, why else would they come up with something like that!

Hi All,

I bought 3 items from JL online a few weeks ago that were advertised at a very good price. One of those was cancelled and the other 2 were delivered.

John Lewis have since called me, stating that the advertised price was incorrect, and the items should have been 7 x more expensive. They want me to pay for the items or return them. I refused to pay as I just cannot afford that, I have also sold one to a mate (not at a profit). Am happy to return one, but that doesn't make up for the 2nd item.

They're threatening me with debt collection if I don't pay up.

Where do I stand with this one?

Thank you.