Complaints procedure - Department for Work and Pensions - GOV.UK WWW.GOV.UK How to complain about the service you get from the Department for Work and Pensions (DWP) or from an organisation that provides its services. Only DWP Debt Management can help resolve this for you. No point contacting the Job Centre or Case Manager, as they will not have access to debt information. They just see the amount being deducted on UC statements, that same as you. Debt Management complaints Telephone: 0800 916 0647 Monday to Friday, 8am to 7.30pm DWP Debt Management customer service standards - GOV.UK WWW.GOV.UK On UC statements, next to the amount being deducted, what does it state as the deduction type ?

Pity. But then while we know there is no envelope, NCP don't know there is no envelope

Thank you, very much appreciated, you've helped clarify, and the situation now seems very clear to me. I'll concentrate instead on enjoying the event with the family

You've definitely a valid case to request a change, nothing wrong with asking in your request (or as a counter in the case of rejection), what recommendations they have to support you in the circumstances as you wish to remain in employment with them, as the loyal employee you have been so far. Fingers crossed for you

They haven't changed the T&C of your booking. You booked for 3 nights and that's what you've got. Because the festival, after you had booked, added an extra night to its programme the camp site decided to make an extra night of camping available and offered it to you free as an existing customer. You are unable to take up the extra night. I don't see how they can be liable to you because you have commitments elsewhere that prevent you taking up the offer of an extra night. The offer is there but you've chosen not to accept it. It's no different in principle to a supermarket 4 for the price of 3 offer. If you only buy 3 Tesco won't reduce the price. So no I don't think you have any grounds for complaint or action against the camp site operator. They haven't breached their contract with you and they aren't responsible for the festival organiser extending the festival after you had booked.

The entry and exit times would also indicate no stop was made as likely less than 2 minutes from entry to exit

ok lets bring up a phrase, fools rush in ....with reams of info in long posts as an initial response without asking basic questions first and overwhelm the OP with info that might not actually be correct across all their debts... i can see from the q's in your last post that this might apply.... regardless to where a debtor lives NOW, if the credit was taken out whilst resident in E&W, E&W SB rules apply, moving to scotland does NOT change the SB rules to the Scottish system whereby a debt is EXTINQUISHED dead gone parrot after 5yrs of no payment. you cannot send an SB letter if you have paid within the relevant SB period. you have ack'd the debt by paying, UNLESS there was already an SB period that existed before you started repaying a debt because someone told you too. the rock and a hard place is the fact whatever you do, credit is fruked for 6yrs, until credit files show no registered defaulted debts. i'm must also pointout if a debt already shows a registered defaulted date on Credit files , you should keep paying what you say/move to £1PCM, don't stop. if a debt does NOT show a defaulted date in its summary, then STOP paying till you get a default notice from the creditor, then once its registered, resume you payment/move to £1PCM. so the question that exists is...were any of YOU or your partners debts open whilst registered in E&W? dx

Hi Bookie, good to hear from you again. I am pretty sure that Gatwick and Heathrow now work the same con of having to pay a £5 fee for dropping someone off at the terminal. So as your friend did not drop anyone off and did not stop, they were not in a position to read the T&Cs so did not accept the contract. The airport is covered by Bye Laws so the PCN cannot be PoFA compliant which means that only the driver can be held liable and even they cannot be liable as they did not accept the contract. They did not stop, so no waiting time involved. Nothing to pay so discount period irrelevant. Complain to Airport and the ICO. Do not disclose the driver's name. If writing to complain, ensure that the complaint is in the name of the keeper.

You're very welcome SF Yep it's a relief for sure! I'm almost 18 months into the 'stopping paying everyone at the same time' idea, so I know what's coming for you and it's nothing to worry about. Your postman might start getting annoyed though Just remember, should you ever receive a letter of claim / letter before claim DO NOT ignore it! come back here for help. Over the coming months and while you're witnessing the deforestation arrive via the post, stick around CAG and read read read