I am a landlord and can explain how the DPS repayment process works You or the landlord can start the repayment process online The landlord then has to say if they are prepared to release the deposit or are retaining any part of the deposit (they must have valid reasons for this) - if there is a dispute there is an arbitration process The DPS pay the tenant directly and the landlord does not see the money at all but gets notified that the deposit has been repaid In summary I recommend that you don't accept anything other than payment direct from the DPS

Hi all, Apologies for the late, reply my case was settled at mediation for the full value requested less the compensation already received, total amount agreed £565. All in all, a great result thanks to all your help, whole process took place over 3 phone calls in a 30 minute period. The first call was the mediator explaining to me his role and how the mediation would proceed, he then asked me for a brief explanation of the case then asked if I would be willing to settle today which I said I would settle for the full amount to save Hermes from further court costs. He explained that in previous cases he's handled the company may offer to settle but not for the full amount, however he will put my position to Hermes and see how they want to proceed. I received a call 5 minutes later and he said Hermes position was that they had already compensated me via Packlink and they have no further liability, I stood firm and stated this is unacceptable and the lost packages were due to negligence from Hermes and this needs to be compensated. the mediator said he will relay this information back to them and a few minutes later he came back with an offer of £300 which they called goodwill. I said I will only settle with the full amount requested and save them from court proceedings, which will blow up the case for 1000s of people who have been in my position. The mediator said he would forward this information on, 3 minutes later he called back saying they have agreed to pay the full amount. Thank you for all your help and continued endeavours I’ll be making a contribution shortly so others can benefit from the same help.

Of course, it is an invoice! Need to remember that.

Have you been reading threads by motorists in a similar position to familiarise yourself with the legal process and legal arguments? I suspect not. The regulars here don't have time to explain every little detail and even if we did we wouldn't - you are the one going to court and you need to educate yourself about the arguments. A good place to start is Alaska101's thread, especially as they were not very confident about preparing for court at the start but have gone on to put together a cracking Witness Statement. I haven't kept exact figures, but I reckon Caggers beat Simon in court 90% or 95% of the time. in every case there is the eight-page Witness Statement (not "defence") which is actually a hindrance as judges don't like pages & pages of tripe. In every airport case the question of no stopping, signage and prohibition comes up. Please upload Simon's Witness Statement - and get reading up.

The following topic may be of interest to you....although in Scotland. https://www.consumeractiongroup.co.uk/topic/439228-cited-to-sheffield-county-court-for-a-debt-living-in-scotland/?tab=comments#comment-5125993 Andy

Has there been any movement on this.

Hi apologies for the delayed response. Halfords complaint and SAR sent, both done by email and post. SAR was signed, scanned and a copy emailed. Both posted out today. Im prepping the email to dealer now, thank you for the wording.

Apologies - I had a lot going on and didn't end up posting it up - it's attached below. I got it to the Court and DCB on time. They will have got my email address from when I sent a request under CPR31.14 Exibit List - Redacted.pdf Witness Statement Redacted.pdf