Guess who is up for another investigation https://www.ofcom.org.uk/about-ofcom/latest/bulletins/broadcast-bulletins# Page 109

I've subscribed to the CAG email newsletter since 2010, and always made it a point to read it. Must have missed the "warning" (in small print, mind you) on the right hand side of it each time or not quite understood "creditors" to mean all "banks" (even if you are dealing with the bank not on the basis of a loan, mortgage account etc.). On the other hand, the 'Big Inflation coming' warning has got across more than sufficiently, and that only became newsworthy recently. For anyone interested in recording calls. Here are some CAG posts I found interesting: http://www.consumeractiongroup.co.uk/forum/showthread.php?439552-Guidance-note-Dealing-with-Customer-Service-Departments-or-making-telephone-contracts&highlight=record+telephone+call http://www.consumeractiongroup.co.uk/forum/content.php?34-Can-I-legally-record-telephone-calls http://www.consumeractiongroup.co.uk/forum/content.php?380-Telephone-Call-Recording Or you can search the CAG forums for keywords: "record telephone call" and a bunch of results come up.