Write to Ms Sarah de Tute
Director of Legal and Compliance
Lowell Group
Enterprise House
1 Apex View
Leeds
LS11 9BH
Date:.........................?
Ref: use theirs:
Dear Ms de Tute,
I refer you to my request made under sections 77/78 of CCA 1974 posted to Lowell on xx xx 2013, as you will be well aware Lowell have 12 +2 working days to comply with this lawful request, however I have received a letter dated xx.xx.xxxx from Lowell written some 7 days AFTER the request should have been complied with.
It seems to me that staff at Lowell are in need further training before being allowed to handle such request as it appears that they believe the 12+2 days from compliance starts when they find time to request the required documents from the original credit, quite clearly this is not so, nor is the 12 + 2 days dependant on the original creditors response.
Therefore this alleged debt is now formally in dispute and no further correspondence can be entered into until the required document all the terms and conditions relating to and any other documents mentioned in the T & Cs and an up to date statement of the account is received.
This letter is NOT an admission of any liability to Lowell.
send by RM recorded signed for delivery and check receipt.