Just thought I would put some info together for peeps. NHS Complaints procedure Most medical care and treatment goes well, but things occasionally go wrong, and you may want to complain. So where do you start? Every NHS organisation has a complaints procedure. To find out about it, ask a member of staff, look on the hospital or trust's website, or contact the complaints department for more information. You may want to make positive comments on the care and services that you've received. These comments are just as important because they tell NHS organisations which factors are contributing to a good experience for patients. I

Thread title amended. Regards Andy

That is fantastic news. From what you had said, and the evidence you had sent in, I was pretty confident that it would be fine. Thank you for posting that you have had a happy outcome. Hopefully when someone else is googling about tax credits, they'll find this among all the horror stories, and see that it can be okay after all. Have a lovely week, and have something delicious to eat today in celebration, as I know you've been barely eating for the last week. DDxx