I've been a VF contract customer for a number of years. I was recently taken very ill whilst in the USA and my wife had no choice other than to use my mobile for calls to the medical insurance / car hire / hotel including receiving calls @ £1 odd a minute. As a result of this my VF bill was horrendous. I'm happy to say that after a communication, given the circumstances of my illness etc VF very kindly gave me a part refund of the phone use when they didn't have to ... after all I knew the cost before I made the call. I was, and remain very appreciative of their help and I'll stay with them at renewal time. And no, I

Hi molly1234, I'm aware that while I was away from the office one of my colleagues replied your email. In order for us to assist you further could you reply to the email with the details requested and as soon as you've come back to us we'll then be able to get your concerns investigated? Kind regards, Lee Web Relations Team Vodafone UK

Hi Greg All down to personal choice really, no duty upon you to do anything but follows the courts direction........... however, if you show the other side the opportunity to discuss without risk of disclosure pre-hearing it may work in your favour. You could drop them a short e-mail indicating that you are prepared to enter into 'Without prejudice save as to costs' correspondence. I assume the sols gave you a direct line number and e-mail address for point of contact? Remind them that it would seem prudent and in keeping with the overriding objectives to narrow the issues prior to allocation. If you get stuck just shout a

I dont want to suggest you stop paying the choice is yours but the companies should treat you fairly in times of hardship as I am sure their letters state if you have payment difficulties please contact us. Do you still use these cards or is it outstanding amounts you are paying back ? Let me be clear in my case the damage was already done and DCA's had my accounts therefore I was in a better position because they could not produce a CCA which would help if it went to court...so I stopped any payments Personally do the I&E for yourself but be dont shortchange yourself if you really spend £200 on groceries dont feel y

it would help if instead of keep naming all your threads cath or cathw you put WHAT you are after help with... edited yet another of your thread titles. dx

Hi, Jon. Contact Lee using this link............................... http://www.consumeractiongroup.co.uk/forum/showthread.php?213340 Complaints are usually dealt with swiftly. Regards. Scott.

We have a member of the vodafone webteam that comes on this forum, go to http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html and contact them, you will receive a response which will include a reference number, post it back here and lee_vodaphone will look into it for you.

OK I have been through this and know this is where the dirty tricks are rife. can you say what type of solicitor you have eg NWNF or are they being paid by a Union ? Makes a difference as to the criteria that is applied. Both will cause you problems because NO-ONE will want to amke a loss so the pressure will be on for you to take the offers that are placed on the table. Normally they will not take a case on until there is 51% chance that they will win it for you. Unions may put a higher percentage and even then if they think the money is OK (nothing to do with what it is worth) then they could also withdraw from the case. Most of the

Good Luck:madgrin:

Hi PG I always go with the ICO register........... saves any arguments about delays at a later date. Gez Data Protection Register - Entry Details Registration Number: Z4936258 Date Registered: 06 October 2000 Registration Expires: 05 October 2012 Data Controller: NATIONAL WESTMINSTER BANK PLC Address: 135 BISHOPSGATE LONDON EC2M 3UR Other Names: STREAMLINE NATWEST STREAMLINE INTERNATIONAL