Hi i sympathize with your situation but i can tell you yes 100% you have been lied to by a geek. The speeds that your router is showing are the maximum speeds that it can carry down your line , ie the speeds that you would receive with 0 contention and 0 traffic management by sky . They are the results of a test that your router carries out , but they are vastly different to the speeds you actually receive! I have had all of the same problems with sky connect and today having had them deinstall my sky + and give me my mac code , they have also compensated me 150 quid for my time and their lies. I will bet all of my money that your

hiya all i have a truecall box and im so thankful that i dont speak with any creditors at all now and its been our saviour and its lovely seeing when they are trying to get through lol so satisfyingggggggggggggg lmbo anyway any questions pls shout, i considered it very worthwhile have a fun day laters angel x

That is fraud. Send copies of your letters to your local trading standards.

Two telecom firms, TalkTalk and Tiscali, have been threatened with fines for billing customers for services that had been cancelled. The regulator Ofcom has received more than 1,000 complaints this year and says more customers may be affected. http://www.bbc.co.uk/news/business-11673194

Maureen - you could choose to ignore them... However, if the telephone calls have started again, I'd say you have a couple of other options - write, reminding them of your previous telephone harassment letter and threatening legal action should they continue (copy to regulatory bodies) or simply complain straight off to OFT, FOS, etc. and continue to ignore the calls. If they're offering F&F then they obviously know they have no other way of collecting on the alleged amount owed. I'd sit tight and see what happens. Good luck. H. x

what utter, utter b4astards they are. They disgust me. Worst Crudit. How do these people live with themselves?