Hi all,   I've read a bunch of posts so I know this is a familiar story.   I've been using EVRi/Evri successfully for the last 4 years and only had one parcel go missing in that time.   However recently had a second go missing that was worth a substantial amount. I began the complaints/claim procedure and despite submitting all of the evidence the requested, they would not accept my proof of sale.   It was the customer invoice direct from my webpage, literally