Claims against Hermes - how they normally work   The truth about Hermes liability when they invoke Packlink   Dealing with mediator   A mediation experience   An excellent mediation experience - Hermes "Packlink" defence and Hermes "no insurance" defence   A typical Hermes defence   The truth about "compensation cover" and some hints about mediation   A Hermes resolution without litigation - very rare - don't depend on it - bu