HI, We are in  the same postion as you, we had a house fire and was  put in hotel for 2 days  and now council are saying they stopped our H B , even though we didn't know until  rent arrears had built up to £515 , and that was only because we had a phone call form our  H A , we never ever received the letter they sent out saying it had been cancelled we go back to our home 3/4 times a week for mail,  So now we have been give Notice of Possession  and have appealed and been refused, the  H A