Evri open parcels and stealing contents

[Beaky21]

Hi, I'm new to this. I received my parcel today from Evri and half the contents were missing.  The parcel had been ripped and re taped with parcel tape. I cannot speak to anyone until tomorrow at 8am. Any help would be much appreciated 

[BankFodder]

Tell us more about the parcel, what it contained, its value, were the contents properly declared? Was the value properly declared? 

Did you take out their so-called insurance? 

And also dates that this apparently happened. 

Start reading lots of the stories in the parcel delivery. Subforum including the pinned topics so that you eventually get a good idea of the principles involved and the steps to take. 

I suggest that you come back here in a couple of days when you have done the reading but before then please answer the questions we have just put. 

Do you have photographs of the parcel now in its opened state? 

 

[Beaky21]

Hi, the contents was 20x pouches of tobacco, I only received 10x pouches. Cost of loss is £150. It didn't need to be declared, it was sent from a friend in Birmingham. No insurance was taken. I've tried attaching pictures of the parcel but it won't 

Edited July 18 by Beaky21

[BankFodder]

But surely when the parcel was sent there was a question asking what the contents were and what the value was?
 

[Beaky21]

I've checked and yes the contents and value were put on 

[BankFodder]

And have you any photographs or other evidence of the package which was tampered with?

Please notice that I am repeating the questions which I asked earlier which you haven't dealt with.

It would make things a bit simpler if you could simply address all the questions in one hit. Thanks

[Beaky21]

I did say I have pictures but they won't upload to this thread

[dx100uk]

convert to pdf

read upload

use online sites listed there

dx

[BankFodder]

Okay. Thanks. My mistake

It will be helpful if you can get a crime reference number from the police. They won't actually do anything but getting a crime reference number will help.

Also you should try to contact Evri to at least log your complaint. I understand it's very difficult for even if you can send them an email this will be helpful.

It only happened yesterday so you aren't in a rush be you may as well get prepared.

Get the crime reference number. Send a claim to Evri and then start reading up as many of the stories on this sub- forum as you can handle over the next two or three days.
In particular, make sure you understand the principles relating to the unenforceability of insurance and I expect that they will also try to rely on their no compensation list. See what we have said about that.

I suggest you then prepare a letter of claim and post a draft here. We need to give Evri a little time to respond but I suggest not more than seven days. At the end of seven days send the letter of claim giving them 14 days to respond or else you will take a legal action.
On day 15 issue the claim. This means that in the intervening 14 days you will have prepared your claim, posted the draft particulars here and got it all ready to click off.

Sending the letter of claim is not a bluff. You can be absolute certain that they won't respond or else they will simply reject your claim. You will have to issue the claim and you should be prepared to do it properly on day 15.

Please post all drafts of anything you write here before you click them off so we can have a look.

But the most important thing is that you do the reading. It's not a difficult process but it will help you enormously if you understand the principles and this will give you confidence and help you remain in control.
 

[Beaky21]

Thanks. I have tried calling, emailing and the online chat but can't actually get through to a person. I'll keep trying 

[BankFodder]

Don't worry too much about telephoning. 

Send emails. Just a couple. Leave a couple of days between each one and if you don't get a response there is nothing else you can do.

The important thing is to have some kind of paper trail. 

It's actually helpful to you if you make an effort and they don't respond. 

It is further  evidence of their their poor customer service and inefficiency

[Beaky21]

Yeah I get that,  I will see how I go

[jk2054]

On 18/07/2024 at 12:32, Beaky21 said:

Thanks. I have tried calling, emailing and the online chat but can't actually get through to a person. I'll keep trying 

use ceo mail for ceo email

email him it gets through but dont expect rpely.