I had sold a MacBook on eBay for £639.99 and sent it with UPS.   The label was bought via Packlink and no extras were paid for insurance. The tracking showed MacBook as delivered on UPS website however the buyer informed me that they did not receive it.   Long story short, after the investigation by the UPS, they could not locate it and automatically refunded me £60 as compensations. I did not agree to the level of compensation and made them aware of it at the time however th