I have just received this reply to my emailed and posted Formal Complaint.   My name is Sa'diyah,and I work in the Executive Team alongside my colleague, and I have been asked to respond to your complaint in their absence. I am extremely sorry to hear that your parcel is missing.   I can appreciate how frustrating this must be for your and your recipient. I appreciate that you mention it us who have lost the parcel but as your label was purchased from Packlink, they are regarded a