Hi,
I sold an iphone on EBay in November using the Packlink label.
Buyer paid promptly.
Sent it via an Evri drop on 14 November paying for next day delivery.
Tracking showed that it did not move after failing to be delivered from the Bradford depot.
Contacting the autobot on Evri just gave the same information.
I then found the CEO's email address via Twitter and sent him the email below on 21 November.
The next day I received an email asking for
I have just received this reply to my emailed and posted Formal Complaint.
My name is Sa'diyah,and I work in the Executive Team alongside my colleague, and I have been asked to respond to your complaint in their absence. I am extremely sorry to hear that your parcel is missing.
I can appreciate how frustrating this must be for your and your recipient. I appreciate that you mention it us who have lost the parcel but as your label was purchased from Packlink, they are regarded a