Hello, Sadly I am have also fallen foul of hermes and they have supposedly "destroyed" my Gucci bag (sold for £650) and have ignored my request for photo evidence of this damage and also ignored my request for them to post the "damaged parcel" back to me. I also saw my Gucci bag recently on a second hand website, very likely to be mine due to exact same condition but might not be.   As this was a high value item, I also have a video of me wrapping the bag really well with bubblewr