2 years ago relative moved out of a rental.  There was a bit of a dispute with the end of tenancy inventory check out/ deposit refund.  The LL had some financial issues and was trying to charge for a complete overhaul rather than normal fair w&t.  The dispute never got sorted - but it never went to arbitration - and then the LL sold the property 1y ago and has since disappeared totally - no-one can find them.  Meanwhile the estate agent is sitting on the deposit.  The agent says they need th