Parcel2go / Hermes Lost Parcel Claim

Hello, I have a very serious issue with Parcl2go right now. I booked a Hermes collection and delivery through Parcel2go. There were 4 parcels in total. they delivered 2 out of 4 and have now told me that the remaining 2 have been deemed lost. This has been over 8 weeks ago. When i booked the delivery, i stated the weight of the parcels as they were quite heavy, however, parcel2go deemed them as ' Light parcels ' When the 2 delivered came, the boxes were battered with my

Thanks for your reply . The actual value of the contents missing( that I have receipts for ) is just over £20,000. The parcels already received is worth roughly around the same . I understand £1,000 was stated as the value of each bag , but that was because their system wouldn’t let me enter the full value at the time of booking . I had a similar problem with their system whilst submitting the evidences. I know you said I have a better chance claiming just £1,000 for eac